Privacy Policy

Introduction

Interlace Studies Pty Ltd (ABN: 88 623 971 522) respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal data.

Collection of Personal Information

We collect personal information necessary to provide our migration, education, and consultancy services. The information we may collect includes, but is not limited to:

• Full name, date of birth, and identification documents
• Contact details (address, email, phone number)
• Employment, educational, and financial information
• Visa or migration-related documents
• Records of communication with us
• Any other information relevant to the services you request.

We collect information directly from you when you complete forms, attend consultations, or communicate with us via email, phone, or in person. We may also collect information from third parties with your consent.

Use of Personal Information

Your personal information may be used for the following purposes:

• Providing migration, education, and related consultancy services
• Assessing eligibility for migration or educational opportunities
• Lodging applications with relevant government bodies and institutions
• Responding to your inquiries or requests
• Maintaining accurate records of our business activities
• Conducting marketing (if you have provided consent)
• Complying with legal and regulatory obligations.

Disclosure of Personal Information

We may disclose your personal information to:

• Australian Government departments (e.g., Department of Home Affairs, education providers)
• Overseas government agencies where required for visa or admission purposes
• Third-party service providers (e.g., translation, legal, accounting)
• Our professional advisors (e.g., auditors, lawyers)
• Any parties required by law or court order.

We will not sell your personal information to third parties.

International Data Transfers

Where it is necessary to transfer your personal information outside Australia (e.g., to educational institutions overseas), we will take reasonable steps to ensure that your information is handled securely and in compliance with applicable privacy laws.

Data Security

We implement appropriate physical, electronic, and managerial safeguards to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. Examples include secure servers, data encryption, restricted staff access, and staff training on privacy obligations.

Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or outdated. Please contact us using the details below. We will respond within a reasonable time and may charge a reasonable fee for providing access in complex cases.

Cookies and Website Analytics

Our website may use cookies to enhance user experience and collect analytics data. Cookies do not identify you personally but allow us to understand how visitors interact with our website. You may disable cookies through your browser settings; however, this may affect website functionality.

Marketing Communications

If you have consented, we may send you updates about our services, seminars, or other opportunities. You can opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions in our emails.

Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing at the details below. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the effective date.